Refund and Returns Policy – Utamaduni Beach Limited

Effective Date: 01/01/2025

Overview

At Pwani Shop, we want you to shop confidently and enjoy your purchase.

Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed, we may not be able to offer a refund or exchange.

To qualify for a return:

The item must be unused and unworn
The item must be returned in original condition
Original tags and packaging must be attached where applicable
Proof of purchase or order confirmation must be provided

Please do not send returned products directly to manufacturers.

Eligible Returns

You may request a return if:

The item arrived damaged
The wrong item was delivered
The product contains a manufacturing defect
The item significantly differs from the confirmed order

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Clearance or final-sale products
Personalized or custom-made items
Items showing signs of wear, washing, or alteration
Products returned without original tags or packaging

Swimwear and Hygiene Notice

For hygiene reasons, swimwear may only be returned if:

Protective hygiene liners remain intact (where applicable)
The item is unworn and unwashed
Tags remain attached

Returned swimwear that does not meet these conditions may not qualify for refund or exchange.

Size and Fit Policy

Please review product descriptions and sizing information before placing an order.

Sizing preferences vary between individuals.

Where eligible, exchanges for size may be available depending on stock availability.

Refund Process

Once your return is received and inspected, we will notify you by email.

You will receive confirmation whether your refund request has been:

Approved; or
Rejected

If approved, your refund will be processed to your original payment method within a reasonable processing timeframe.

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If your refund has not appeared:

Check your bank or payment account
Contact your payment provider or card issuer
Contact your bank, as processing delays may occur

If you still have not received your refund, contact us using the details below.

Sale Items

Only regular-priced items may be refunded.

Discounted, promotional, and clearance products are generally non-refundable unless defective or required by applicable law.

Exchanges

We replace or exchange products where items arrive:

Damaged
Defective
Incorrect
Eligible for approved size exchange

Exchanges depend on stock availability.

To request an exchange, contact us before returning your item.

Email: sales@pwani2.shop

Gifts

If an item was purchased as a gift and shipped directly to you:

Approved returns may be issued as store credit.

If the item was shipped to the purchaser first:

Approved refunds will be returned to the original purchaser.

Shipping Returns

To initiate a return, contact us first for return instructions.

Customers are responsible for return shipping costs unless:

An incorrect item was delivered
The product arrived damaged or defective

Original shipping charges are generally non-refundable.

For higher-value returns, we recommend using a tracked shipping service.

We cannot guarantee receipt of returned packages sent without tracking.

Need Help?

For questions regarding refunds, returns, or exchanges, contact:

Pwani Shop
Website: pwani2.shop
Email: sales@pwani2.shop
Location: Nairobi, Kenya